Restaurant mode
Token Billing for Takeaway Counters
Token billing is how a busy takeaway counter stays calm: the customer pays first, gets a number, and waits for it to come up. In TripleBill every takeaway and delivery order gets a token for the day, the kitchen gets the KOT, and a token screen on a TV or tablet shows each number moving from Preparing to Ready to collect.
Aashirvaad Atta 5kg
Amul Taaza Milk
Britannia Bread
Coca Cola 750ml
Parle-G
Surf Excel 1kg
Maggi 4-pack
Tata Salt
Cart
- ₹262
Aashirvaad Atta 5kg
1 × ₹262
- ₹28
Amul Taaza Milk
1 × ₹28
- ₹50
Britannia Bread
1 × ₹50
A token on every takeaway bill
Choose Takeaway or Delivery on the restaurant screen and the order gets the next token for the day — T-12, T-13 — with a prefix you choose. The token prints big on the receipt, and the customer pays before the kitchen starts if that is how your counter works. Delivery orders take the customer's name, phone and address.
Packaging and delivery charges can be added as flat lines on takeaway and delivery bills, so the ₹10 box or the ₹30 delivery fee is never forgotten and GST sees it.
- Day token with your prefix
- Token printed on the receipt
- Name, phone and address for delivery
- Packaging and delivery charges as lines
The token screen
Put the token screen on a TV or tablet facing the customers. It shows today's takeaway, delivery and online tokens in two columns, Preparing and Ready to collect, with token numbers and first names only. It reads the statuses the kitchen already sets on the KOTs, so nobody updates it by hand. A colour theme matches it to your counter.
The Android app has a token display mode for a counter tablet too.
Fast at the counter
- Sizes, add-ons and combos priced from the menu
- Happy-hour discounts by day, time and category
- Cash and UPI on one bill
- Customer display that mirrors the bill and UPI QR
- Counter close with counted cash against expected
A worked example: lunch at a dosa counter
At 1:15 pm a customer orders a Masala Dosa (₹90), a Mini Idli (₹60) and a Filter Coffee (₹30), with ₹10 packaging. The cashier bills ₹190 plus GST, takes UPI and hands over a slip showing T-58. The kitchen gets the KOT; the token screen shows "T-58 Anil — Preparing".
Seven minutes later the kitchen taps Ready and T-58 jumps to "Ready to collect". At 3 pm the owner checks the day: 212 tokens, average ₹164, with the takeaway / delivery mix in the restaurant reports.
Sample figures.
Where token billing fits
Tokens suit any counter where customers pay first and wait: a dosa or chaat counter, a juice bar, a bakery with a hot-snacks section, a college canteen, a food court stall. If the same shop also sells packed goods off the shelf, set what you sell to Both, so the token counter and a retail counter share one catalog and one set of books.
On the busiest days, a second cashier can bill from a phone or tablet; tokens stay in one sequence for the day, so the kitchen and the token screen never see two token 58s.
- Pay-first counters of every kind
- Retail and restaurant counters together with Both
- One token sequence for the day
What it does not do (yet)
- Announcing tokens by voice
- SMS or WhatsApp to the customer when the token is ready — the token screen does that job
- Swiggy / Zomato tokens arriving on their own — aggregator orders are keyed in under their channel and then get a token like any other
How to run token billing in TripleBill
- 1
Turn on restaurant mode
In Settings → Restaurant, set what you sell to Restaurant or Both, and set the token prefix and packaging charge.
- 2
Bill a takeaway order
Choose Takeaway on the restaurant screen, add the items, take payment and print the receipt with the token.
- 3
Send it to the kitchen
The KOT goes to the kitchen station printer or screen with the token number on it.
- 4
Show the token screen
Open the token screen on a counter TV or tablet; tokens move to Ready to collect when the kitchen marks them.
Frequently asked questions
Does the token number reset every day?
Yes. Tokens are numbered per day, with a prefix you choose such as T-.
What does the token screen show?
Today's takeaway, delivery and online tokens in Preparing and Ready to collect, with token numbers and first names only.
Can I use tokens without a kitchen screen?
Yes. KOTs can print on a station printer; the token screen still follows the KOT statuses when the kitchen marks orders ready on the kitchen screen.
Can I add a packaging charge automatically?
Yes. Set a packaging charge and a delivery charge in restaurant settings; they are added as lines on takeaway and delivery bills.
Does it work for a bakery or juice counter?
Yes. Any counter that hands out numbers can use restaurant mode for tokens while keeping a retail counter alongside (set what you sell to Both).
Can the token screen show my brand colours?
Yes. Pick a colour theme for the token screen in restaurant settings so it matches your counter.
Is every token bill a GST invoice?
Yes. Each takeaway or delivery bill is a numbered GST invoice and goes into GSTR-1, GSTR-3B and the HSN summary figures for the month.
Which plan includes token billing?
Tokens and the token screen are part of restaurant mode on the Pro plan (₹499/month, ₹4,999/year or ₹9,999 for 3 years). Every new business gets a 7-day free trial with everything unlocked.
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