Restaurant mode
KOT Software for Every Kitchen Station
KOT software has one job: make sure what the guest ordered reaches the person who cooks it, once, and that nothing leaves the kitchen without a bill. In TripleBill a KOT is created from the order itself — only the new lines, split by station — so the tandoor gets the tandoor items, the bar gets the drinks, and the bill is made from the same order.
Aashirvaad Atta 5kg
Amul Taaza Milk
Britannia Bread
Coca Cola 750ml
Parle-G
Surf Excel 1kg
Maggi 4-pack
Tata Salt
Cart
- ₹262
Aashirvaad Atta 5kg
1 × ₹262
- ₹28
Amul Taaza Milk
1 × ₹28
- ₹50
Britannia Bread
1 × ₹50
Stations, not one long ticket
Set up your kitchen stations — Kitchen, Tandoor, Bar, Dessert, whatever your kitchen really has — and attach menu categories or single items to each. When the captain presses Send KOT, the order's new lines are grouped by station and one ticket goes to each. A table that orders a paneer tikka, a dal and two lime sodas produces a Tandoor KOT, a Kitchen KOT and a Bar KOT.
KOTs are numbered per day, so the kitchen calls "KOT 47" and everyone knows which one. Lines added later go as a new KOT with only those lines; nothing already sent is sent again.
- Stations by menu category or item
- One KOT per station per send
- Numbered per day
- Only new lines go on each KOT
Printer, kitchen screen, or both
Choose where KOTs go: station printers, the kitchen display screen, or both. KOTs print on 58 or 80 mm rolls, with one or two copies. On the Windows app each station can have its own named printer and the ticket prints without a dialog — the bar printer behind the bar, the kitchen printer by the pass. Reprints are counted, so a "lost" KOT reprinted three times shows up.
On the kitchen screen, tickets arrive within seconds and move New → Preparing → Ready, with timers. See Kitchen display screen for that side.
- 58 / 80 mm KOT printing
- One or two copies
- Silent printing per station on Windows
- Reprints counted
Voids that leave a trail
Removing an item after its KOT has gone needs a reason — guest changed mind, wrong order, kitchen delay — and the line stays on record as a void. The voids report lists every one with the reason, the item, the time and who did it, which is where most of a restaurant's quiet leakage shows up.
Non-owners can also be limited to a maximum discount percentage on an order, so a void cannot be dressed up as a 100% discount instead.
A worked example: one table, three stations
Table 6 orders 1 Paneer Tikka (₹280), 2 Dal Makhani half (₹180 each) and 2 Fresh Lime Soda (₹90 each). The captain sends KOT: Tandoor gets KOT 51 with the tikka, Kitchen gets KOT 52 with the dals, Bar gets KOT 53 with the sodas. Twenty minutes later the table adds 4 butter naan (₹50 each) — that goes as KOT 54 to Tandoor, with just the naan.
One soda is cancelled before it is served; the captain voids it with the reason "guest changed mind". The bill is made from what is left on the order — ₹280 + ₹360 + ₹90 + ₹200 = ₹930 before GST — and the voids report shows the second soda with its reason.
Sample figures.
Takeaway, delivery and QR orders
KOTs are not only for tables. Takeaway and delivery orders send KOTs with their day token, and orders placed by guests from the table QR become KOTs as soon as staff confirm them — or straight away if QR ordering is set to Auto. The kitchen sees one stream of tickets whatever the source.
What it does not do (yet)
- KOTs from Swiggy or Zomato orders arrive only if the order is keyed in under its channel — there is no live aggregator connection
- Course firing (hold mains until starters are cleared) — send the mains KOT when you are ready
- Recipe-level stock deduction from a KOT — stock is tracked per product and per combo part
How to send KOTs to kitchen stations in TripleBill
- 1
Create stations
In Settings → Restaurant, add your kitchen stations and attach menu categories or items to each one.
- 2
Choose printer or screen
Pick where KOTs go — printers, the kitchen screen or both — and on the Windows app name a printer for each station.
- 3
Take the order
Open the table or token and add items with their sizes, add-ons and a note for the kitchen if needed.
- 4
Send KOT
Press Send KOT; the new lines go to each station as a numbered ticket, and later additions go as new KOTs.
Frequently asked questions
Can different items go to different printers?
Yes. Each station gets its own KOT, and on the Windows app each station can print to its own named printer.
Does the KOT show the table and the waiter?
Yes. Each KOT shows its number for the day, the table or token, the order type and the items with notes.
What happens if an item is cancelled after the KOT?
It needs a reason and appears in the voids report with the time and the user.
Can I reprint a KOT?
Yes. Reprints are allowed and counted on the ticket.
Can waiters send KOTs from a phone?
Yes. Captains take orders and send KOTs from any phone browser or from the Android app's tables screen.
Does it work without internet?
On the Windows app in local mode, yes — KOTs print to station printers with no internet. The web app needs internet.
Which plan includes KOT?
Restaurant mode — tables, KOT, the kitchen screen and QR ordering — is on the Pro plan (₹499/month, ₹4,999/year or ₹9,999 for 3 years). Every new business gets a 7-day free trial with everything unlocked.
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