Service jobs
Repair Job Cards with a Customer Status Page
A repair counter lives on job cards — and on the phone ringing all day with "Is my phone ready?". TripleBill's repair job cards record the device and the fault, move the job through clear steps, and give the customer a printed slip whose QR opens a status page for that job. When they collect, the job becomes a bill with the advance already taken off.
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Booking a job
New job takes the customer, the device and its IMEI or serial, the fault as the customer describes it, an estimate and any advance. If the device was sold by you, typing the IMEI fills in the model and warranty from the sale, so you know at once whether the repair is under cover.
Print the slip on half A4 (two copies, one for the customer and one for the device) or an 80 mm roll. The slip carries your job terms — "collect within 30 days", "not responsible for data loss" — which you set once in settings.
- Customer, device, IMEI / serial and fault
- Estimate and advance
- Warranty filled from your own sale
- A5 two-copy or 80 mm slip with your terms
Clear steps, one tap each
| Step | What it tells the customer |
|---|---|
| Received | The device is with the shop |
| Diagnosing | A technician is checking it |
| Waiting for parts | A part is on order |
| In repair | Work is under way |
| Ready | Come and collect |
| Delivered | Collected and billed |
Jobs can also be closed as Returned (unrepaired) or Cancelled.
The customer checks the status themselves
The QR on the slip opens a status page for that one job — no app, no login. It shows the current step and the estimate. When the job moves to Ready, one tap opens WhatsApp on your own number with the update written, and you press Send.
A worked example: a screen replacement
A customer drops off a phone with a cracked screen at 11 am. The counter books it: estimate ₹3,800, advance ₹1,000, expected tomorrow. The slip prints with a QR. The job goes to Waiting for parts at noon and In repair the next morning; the customer checks the QR page twice instead of calling.
At 4 pm it is Ready and the WhatsApp update goes out. On collection the counter bills the job: screen ₹3,200 plus labour ₹600 plus a ₹299 tempered glass the customer adds. The bill shows the ₹1,000 advance applied and ₹3,099 to pay, with GST worked out on each line.
Sample figures.
Billing the job
Bill and deliver turns the job into an invoice in one step, with the advance taken at booking applied. Add parts and accessories as lines; tracked parts reduce stock like any sale. The bill posts to GST reports and the books.
Running the service desk day to day
Start each morning with the service jobs list filtered by status: what is still Received and not yet looked at, what is Waiting for parts, and what has been Ready for days but not collected. Search by job number or the customer's phone when someone walks in without the slip.
A device that cannot be repaired, or a customer who declines the estimate, closes as Returned; a booking made by mistake closes as Cancelled. Both stay on record with their history, so the list stays clean and nothing disappears.
- Morning list by status
- Search by job number or phone
- Returned and Cancelled kept on record
What it does not do (yet)
- Automatic WhatsApp or SMS updates — each update is one tap from your own WhatsApp
- Technician commission or job-wise labour costing
- Pick-up and drop scheduling
How to manage repairs with job cards in TripleBill
- 1
Book the job
Open Service → New job, enter the customer, device, IMEI or serial, fault, estimate and advance, and print the slip.
- 2
Move it through the steps
Update the job from Received to Diagnosing, Waiting for parts, In repair and Ready as the work goes on.
- 3
Tell the customer
The customer follows the QR on the slip; when the job is Ready, send the update from your own WhatsApp in one tap.
- 4
Bill and deliver
Choose Bill and deliver, add parts and accessories, and the advance is taken off the amount due.
Frequently asked questions
Does the customer need an app to see the status?
No. The QR on the slip opens a web page for that job in any phone browser.
Is it only for mobile phones?
No. Any device can be booked — laptops, TVs, appliances — with a serial number instead of an IMEI.
Can I print two copies of the slip?
Yes. The half-A4 slip prints two copies on one sheet; or print on an 80 mm roll.
How is the advance handled?
The advance is recorded at booking and applied automatically when you bill the job, so the customer pays only the balance.
Can I find a job by phone number?
Yes. Search the service jobs list by job number or the customer's phone number.
Can I see which jobs are waiting for parts?
Yes. Filter the service jobs list by status — Waiting for parts, In repair, Ready — and search by job number or phone.
Which plan includes job cards?
Repair job cards are part of mobiles & electronics mode on the Pro plan (₹499/month, ₹4,999/year or ₹9,999 for 3 years). Every new business gets a 7-day free trial with everything unlocked.
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